Terms of service

Terms of Service – The Liftz

Last Updated: 23 June 2025

Welcome to The Liftz. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using theliftz.com (“Site” or “Website”), you agree to be legally bound by these Terms and all applicable laws and regulations.


Acceptance of Terms

By using our platform, you acknowledge that you have read, understood, and agreed to abide by these Terms of Service, our Privacy Policy, Return & Refund Policy, and any other policies displayed on the Website.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.


Use of Website

  • You agree to use this website for lawful purposes only and in accordance with all applicable local, state, and international laws.
  • You must not misuse the Website by knowingly introducing viruses, trojans, or other malicious or harmful technology.

Eligibility

By using this website, you confirm that you are at least 13 years of age, or are accessing the Website under the supervision of a legal guardian.

Account Registration

  • You may be required to register an account to make purchases or access certain features.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • We reserve the right to suspend or terminate your account if any information provided is false, misleading, or violates our policies.

Product Information & Pricing

  • All products listed are subject to availability. We reserve the right to change product details, pricing, and specifications at any time.
  • Slight variations in color or fit may occur due to photography or screen settings and Sizes follow standard charts, but minor differences may exist.
  • Despite our best efforts, pricing or typographical errors may occur. If a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund.

Order Cancellation

  • Orders can only be cancelled within 12 hours of placement. No cancellations will be entertained after this period.
  • The Liftz reserves the right to cancel orders at its sole discretion in cases including but not limited to: stock unavailability, pricing errors, or suspected fraudulent transactions.

Shipping & Delivery

Domestic Orders

  • Delivery typically within 3–7 business days.
  • Cash on Delivery (COD) is available at select serviceable pin codes.
  • A COD handling fee of ₹49 may be applicable per order.
  • Orders above ₹2000 are not eligible for COD and must be prepaid.
  • If a COD order is refused or not accepted, The Liftz reserves the right to:
    • Disable COD for future purchases.
    • Cancel or restrict future orders for repeated non-acceptance.

International Orders

  • Delivered within 7–21 business days depending on location and customs.
  • Any duties or customs charges are to be borne by the customer.

Note:

  • We are not liable for delays caused by: Natural calamities, Political unrest, Strikes and Courier issues.
  • Incorrect address details provided by the customer will result in re-shipping fees borne by the customer.

Returns & Refunds

  • We do not offer product exchanges.
  • Returns are accepted for eligible items under our Return & Refund Policy, subject to the conditions mentioned therein.
  • Refunds (where applicable) will be processed to the original payment method within 5–10 working days after quality inspection.


Pricing, Offers & Promotions

  • All prices are listed in INR (₹) or as applicable based on your region.
  • Promotional offers, discounts, and coupons are time-sensitive and subject to specific terms.
  • We reserve the right to withdraw or modify any offer without prior notice.


Cashback & Guest Checkout

  • Cashback or loyalty rewards (if any) apply only to registered accounts.
  • Guest checkout users will not be eligible for such rewards

Intellectual Property

All content on the site—including but not limited to logos, images, graphics, text, product names, and designs—is the intellectual property of The Liftz . You may not copy, reproduce, or exploit our content without explicit permission.

Limitation of Liability

The Liftz is not liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or losses due to third-party delivery partners
  • Errors in pricing or product descriptions
  • Technical issues on the website
  • Our total liability for any claim shall not exceed the purchase price paid by the customer.

Force Majeure

We shall not be held liable for any delay or failure to fulfill our obligations caused by events beyond our reasonable control, including natural disasters, government actions, pandemics, strikes, or internet failures.

User Conduct

You agree not to:

  • Post or transmit any unlawful, harmful, defamatory, or offensive content.
  • Attempt to gain unauthorized access to other accounts, computer systems, or networks.
  • Violate any intellectual property rights of The Liftz or third parties.

User-Generated Content & Reviews

If you post a review or upload media:

  • You grant us the right to use, reproduce, or display it in our marketing materials or online platforms.
  • We reserve the right to moderate or remove content that is offensive, false, or violates intellectual property.


Third-Party Services

We use third-party service providers (such as payment gateways, delivery partners, marketing tools).The Liftz is not responsible for any issues, losses, or data breaches that may arise from third-party platforms. Users are encouraged to review the terms of those third-party services.


Fraud Prevention

  • The user is solely responsible for any transaction made through their card or account.
  • Any fraudulent activity will lead to immediate cancellation of the order and possible legal action.

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to understand how your data is collected and used.

Termination

We may suspend or terminate your access to the website if:

  • You violate these terms
  • We detect fraudulent, abusive, or illegal activity
  • Your actions harm our brand reputation or other users

Customer Support & Dispute Resolution

  • For queries, complaints, or disputes, please contact our support team at team@thelifts.com
  • We aim to respond within 24–48 business hours.

Contact Information

For questions regarding these Terms, reach out to us at:

📧 Email: team@thelifts.com
📞 Phone: +91 7042652797 (WhatsApp only)
🌐 Website: theliftz.com