Refund policy

Returns & Refund Policy – The Liftz

Last Updated: 23 June 2025

At The Liftz, we want you to love what you wear. However, if something isn’t right, we’re here to help. Please read our Returns & Refund Policy carefully to understand how we handle return requests.

General Policy

We do not offer product exchanges at this time. However, if your order qualifies, you may request a return and refund as per the terms below.

Eligibility for Returns

To be eligible for a return:

  • You must submit the return request within 3 days of receiving the order.
  • The product must be:
    • Unworn and unwashed
    • In original packaging
    • With tags intact and uncut
    • Free from stains, perfumes, or any sign of usage

Products that do not meet these criteria will not be accepted.

Non-Returnable Items

Returns will not be accepted for:

  • Items purchased on clearance/sale (unless defective)
  • Gift cards or loyalty point redemptions
  • Customized or limited-edition products
  • Orders marked as “Final Sale”

Damaged / Defective Products

If you receive a defective, damaged, or incorrect item:

  • Raise a return request with photos and videos of the issue at team@thelifts.com within 24 hours of delivery.
  • Our team will verify the issue and arrange a pickup or provide further instructions.

Return Process

Step 1: Initiate Request

Email us at support@thelifts.com with your order number, reason for return, and supporting images and video.

Step 2: Approval & Pickup

Once approved:

  • For domestic orders: A return pickup will be scheduled via our logistics partner.
  • For international orders: Customers will need to self-ship the item to the address provided in our email.

Step 3: Quality Check

Returned products go through a quality check at our warehouse.

Step 4: Refund

Upon successful inspection, your refund will be processed within 5–10 business days to the original payment method.

Refund Method

  • Refunds are issued to the original payment source (credit/debit card, UPI, wallet, etc.).
  • Shipping charges are non-refundable unless the return is due to a damaged or incorrect product.

Cash on Delivery (COD) Returns – Important Points

  • If you placed an order via Cash on Delivery, your refund will be issued through a secure bank transfer or UPI once we receive and verify the return.
  • To process the refund, you must provide:
    • UPI ID or Bank account details when prompted by our support team.
  • COD refund timeline: 5–10 business days after return approval.
  • COD charges (₹49) are non-refundable under all circumstances.
  • Repeated COD returns without valid reasons may lead to:
    • Restriction of COD payment option for future purchases.
    • Account monitoring or suspension.

For smooth processing, we encourage customers to opt for prepaid payment methods whenever possible.

    Important Notes

  • Returned items that fail our quality check will be sent back without a refund.
  • If the customer is unavailable during pickup attempts, the return request will be canceled.
  • Multiple invalid return attempts may result in temporary or permanent account restrictions.

International Returns

We currently do not offer pickup services for international orders.
To return a product from outside India:

  • Raise a request within 24 hours of receiving the product.
  • Items must be self-shipped to our designated warehouse.
  • International shipping fees, customs, and duties for returns are the customer’s responsibility.
  • Refunds will be processed after receipt and inspection.

Order Cancellations

  • Orders can be cancelled only within 12 hours of placement.
  • Once shipped, the order cannot be cancelled.

Contact Us

Have a question about your return? We’re here to help.

📧 Email: team@thelifts.com
📞 Phone: +91 7042652797 (WhatsApp only)
 🌐 Website: theliftz.com